Synology Drive App Not Recognizing USB 2 Drive [Resolved]
Synology NAS Drive is a reliable solution in this networking world where storing the data holds a paramount importance. However, like any technological gadget, it also falls victim to various problems. One common issue users face is the Synology Drive app not recognizing a USB 2 drive. For your information, you can connect USB to your Synology NAS device and access its data through the device that are present on the same network as your NAS. Are you also facing the USB drive recognition problem with your NAS device? If yes, this blog will be of a great help to you. Read on.
Understanding the Issue: Synology Drive App Can’t Find USB
Let’s start the troubleshooting process by finding the real cause behind the issue. For this, we would like to ask you a few questions that are mentioned below:
1. Is the USB Compatible with Synology NAS?
The first step is to ensure that your USB 2 drive is compatible with Synology Drive. Is the USB drive you are using compatible with NAS? In case it is not, check Synology’s official website or user manual for a list of supported devices. This quick check might save you from unnecessary troubleshooting.
2. Are Hardware Connections Proper?
Often, issues arise from simple hardware connections. Is your USB 2 drive is securely connected to the Synology NAS? Is it receiving adequate power? A loose connection can lead to intermittent recognition problems.
3. Did You Update the Synology Drive App?
Keeping your software up to date is crucial. But, it seems that you haven’t updated the Synology app. Check for the latest version of the Synology Drive app in the Package Center. Developers regularly release updates to address bugs and improve compatibility with various devices, including USB 2 drives.
4. Is the USB 2 Port Working?
Ensure that you’re connecting the USB 2 drive to the correct port on your Synology NAS. Some models have multiple USB ports, and using the wrong one might result in the drive not being recognized.
What You Should Know?
Synology Drive has certain requirements for the file system on external drives. Make sure that your USB 2 drive is formatted with a file system supported by Synology Drive. If not, back up your data, reformat the drive, and try reconnecting.
Solutions: Synology Drive App Not Recognizing USB 2
Before starting the troubleshooting process, review the app permissions on your Synology NAS by accessing the correct URL. For your information, the correct URL is find.synology.com not find.synology.nas. Lack of proper permissions might prevent the Synology Drive app from accessing and recognizing the USB 2 drive. Adjust the settings accordingly to allow the important permissions.
1. Update USB 2 Drive Drivers
As mentioned earlier that the outdated or incompatible drivers can lead to recognition issues. Visit the official website of your USB 2 drive’s manufacturer and download the latest drivers. Install them on your computer and reconnect the drive to the Synology NAS.
USB cables, especially over time, can become faulty. Try using a different USB cable to connect your USB 2 drive to the Synology NAS. A new cable might resolve connectivity issues and ensure proper recognition.
2. Try on Another Synology NAS
If possible, test your USB 2 drive on another Synology NAS. This will help determine if the issue is specific to your NAS or if it is related to the USB 2 drive itself. If the drive is recognized on another NAS, the problem might be with your Synology NAS settings.
3. Scan USB 2 Drive
Run diagnostics on your USB 2 drive to check for any potential health issues. Some recognition problems can stem from drive malfunctions. Use built-in tools or third-party applications to check the drive’s health.
In the technical realm, staying updated is your secret weapon. Don’t let a momentary glitch overshadow the full potential of your technology. Your USB 2 drive and Synology NAS works together to provide access to data. Sometimes, you just need to perform a little bit of troubleshooting to bring things back on track. This post has shown us that it could be a compatibility problem, a loose connection, or a simple software update.
The troubleshooting steps given above will serve as a friendly roadmap for you to get through the Synology app and USB 2 connection problem. By addressing these issues with a positive approach, you’re not just resolving issues – you’re mastering your technological domain.