Why I am Unable to Download Files from Synology Drive App?
Synology NAS storage devices are now on the top of the world for providing top-notch online storage facilities. They come equipped with various features such as Synology data scrubbing and can be accessed from a remote location in a matter of minutes. The device also has a dedicated app that makes the task of storing the data much easier. This app is known as Synology Drive app among users.
These days, various users are reporting that they are unable to download the Synology files from the app. By any chance, if you are also facing such a problem, it is recommended that you give a read to this post.
Causes: Can’t Download File from Synology Drive App
The most common reason why you are getting error messages like unsupported URLs while downloading the file from Synology Drive app is the lack of a sound internet connection. Moreover, there is a possibility that your NAS and mobile phone on which the app is installed are present on different WiFi networks. Thus, connect them to the same WiFi network and ensure a stable internet connection. If you can download files now, then congratulations. Else, read below to learn other reasons that can lead to such a problem.
Incorrect Method
Maybe you are taking screenshot of data like pictures instead of saving them individually. There is also a possibility that the file you are trying to download already exists on your device.
Storage Error
If you have downloaded a lot of files from the Drive app on your device, then chances are that you are running out of storage. Can you expect a file to get saved on your PC or mobile phone when there is lack of storage?
App-Related Problem
Perhaps, the app version you are using is outdated. Or chances are that the app is undergoing some maintenance from backend. Furthermore, cache and cookies stored in the app can also create a lot of chaos.
Solutions: Can’t Download File from Synology Drive App
The previous section made you aware of reasons why you were unable to download files and folders from Synology Drive app. This section will help you learn those hacks that you can adopt to fix the problem. But, before implementing them, restart the device on which you are trying to download the data.
Check the Connection Type of Your Device
Although already discussed, still we want you to confirm that your device is not connected to a random WiFi network. This point holds a great importance when you are using a mobile phone. The app might not work for you if the mobile keeps using cellular data instead of WiFi. Thus, disable cellular data.
Update the App and Erase the Cache
The app-related problems are major reasons due to which you are not able to download data. Thus, to get rid of them, you should install the latest version of the Synology Drive app. Apart from this, we recommend you clear the cache and cookies.
Free Up Some Space on Your Device
You are now suggested to free up some space on your mobile device/Mac/Windows PC. Well, that does not demand a lot of efforts. Just delete some unnecessary files. It would be great if you erase larger files.
Check File Settings
Before checking the file settings, we want you to verify that you are using correct method to download files and are downloading those that are not on your device. If everything is OK, try to access find.synology and check the file permissions. If the file permission is not granted to other users, you won’t be able to download that.
The Concluding Thought
This was all about what to do if you are not able to download files from Synology Drive app. It is expected that after taking care of the above-mentioned points, you will be able to fix the problem. Else, uninstall the app and reinstall it.
