Synology Drive Client not Syncing Data
March 21, 2024 / Mark Atlee

Why Synology Drive Client not Syncing Data?

Synology NAS devices are use to manage your data files like photos, videos, and other data files. It provides several features and utilities to Synology users like Synology drive client utility, web assistant, Synology QuickConnect, DSM and more others.

To connect the Synology device to your home internet network, you just have to insert the Ethernet cable to the router’s LAN and NAS WAN port. Then, launch the Synology web assistant through find Synology in your computer and connect it to the Synology NAS.

But, here we will discuss about the Synology drive and client utility. We will get you through the SDC (Synology Drive Client) definition, the reasons why it isn’t working, solutions to fix it with the help of the some tips.

What is Synology Drive Client (SDC)?

Synology NAS device provides several features and utilities to its users. One of these features and utilities is Synology Drive Client utility. You can access it on your desktop, which helps you to sync your files to other computer and backup your personal computer on multiple computer systems.

All the backup service has a centralized server that is Synology drive server. You can easily install the SDC by going to the Synology download center, selecting your product, clicking Desktop Utilities tab> Synology Drive Client> then select Download.

Now, let’s see if the Synology utility does not work, what are the reasons and how you can solve this problem easily.

Why SDC is not Syncing Data Files?

There can be many reasons that can cause you this SDC not syncing data problem. We have listed some of the factors down here.

  • Files that you want to sync can have unsupported file name type can cause you similar problem related to the Synology drive client not working.
  • One of the obvious reasons of the mentioned problem is internet device is not connected to your Synology NAS system.
  • Installed firewalls and antivirus in your connected desktop to the Synology NAS can also be a reason why the Synology utility is not syncing your data.
  • Large number of data files breaches in the allotted amount of files that can be synced at a time can trouble you with the same above mentioned syncing data files problem.
  • One other reason of the mentioned issue is file syncing is restricted from your computer.

So, above were the possible reasons why Synology drive client is not syncing data. Now, take a look at some solutions how to fix the syncing issue.

How to Solve ‘SDC not Working’ Issue?

1. Verification of Amount of Files

You have to check the folder properties that you want to sync. Go to the file station, right click on the folder, select the Properties, and then check the number of files that it contains.

You have to revive the sync rules given in the product spec page to check the recommended amount of files that can be synced.

If the amount is more than the allotted amount files then you have to rearrange the folder structure by removing some files.

2. Study File Sync Rules

It can happen that file name or the file type that you desire to sync may not be supported. So, in this type of situation, you have to verify by viewing the sync task rules which file type is supported and these files will not be synced by default.

3. Check Out Exclusion List

You must also check file extension, which you can find on the exclusion list. Follow some steps to check the list.

  • Start the computer and open Synology Drive client.
  • Go to the Sync Tasks.
  • Then select the task.
  • You have to click on the Sync rules.
  • After that click on the File Filter.

Now, you can change the list as per your desire and sync files.

4. Check and Fix File Restriction

Syncing the files without accessing the permission to the file you want to sync can also trouble you like mentioned issue. You should take the admin help in situation where you don’t have any access.

Check and Fix File Restriction

You must make sure the file is not being in read mode. Also, the file must not be opened on any other application then Synology drive client.

Conclusion Note

Here, you have learned what Synology drive client, which is just like Synology Quick Connect feature. We have also provided reasons why SDC is not syncing your data and how you can easily solve it using some of the troubleshooting tips.